Frequently Asked Questions
Cooper London is a UK-based fashion brand offering contemporary clothing for women. Our collection includes dresses, tops, and seasonal styles designed for everyday elegance.
We offer free shipping on all orders to the United Kingdom. No minimum order value required.
Once your order has been dispatched, delivery takes 7 to 14 business days. Orders are processed within 1 to 3 business days after payment confirmation. Total estimated delivery time from date of purchase is approximately 8 to 17 business days.
Yes. Each product page includes size details. If you are unsure about sizing, please contact us at support@cooper-london.com and we will be happy to help.
Once your order has been shipped, you will receive a tracking number by email. You can use this to follow your parcel's progress. You can also track your order via the Track Your Order page on our website. Tracking updates may take 24 to 48 hours to appear after dispatch.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are secured with SSL encryption.
You may request a return within 14 days of receiving your order. Items must be unused, complete, and in their original condition. Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect — in such cases we will cover the return costs. Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account. To start a return, email us at support@cooper-london.com with your order number.
Please contact us at support@cooper-london.com within 14 days of delivery. Include your order number, clear photos of the damage, and a short description of the issue. We will make it right as quickly as possible.
If your order has not arrived within 30 days of your purchase date, please contact us at support@cooper-london.com and we will investigate immediately. We will offer a replacement or full refund for confirmed lost parcels.
You may cancel your order within 5 minutes of placing it. Due to our automated fulfilment system, cancellations cannot be processed after this window. Please email support@cooper-london.com immediately if you wish to cancel.
At this time, Cooper London ships to the United Kingdom only.
Yes. We take data protection seriously and comply with UK GDPR. We do not sell or rent your personal data to third parties. For full details, please refer to our Privacy Policy.
You can reach us at support@cooper-london.com. Our team is available Monday to Friday, 09:00 – 18:00 (GMT). We aim to respond to all enquiries within 24 hours. Please include your order number for quicker assistance.