TERMS OF SERVICE
Article 1 - Definitions
The following definitions apply in these Terms and Conditions:
Cooling-off period: the period within which the consumer may exercise the right of withdrawal; Consumer: the natural person who is not acting in the exercise of a profession or trade and who concludes a distance contract with the trader; Day: calendar day; Right of withdrawal: the possibility for the consumer to renounce the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, one or more distance communication techniques are used exclusively until the conclusion of the contract; General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the Entrepreneur
Cooper London Operated by STRIVE ECOM LTD 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom Company number: 16392059 Email: support@cooper-london.com Customer service hours: Monday to Friday, 09:00 – 18:00 (GMT)
Article 3 - Applicability
These general terms and conditions apply to all offers of the entrepreneur and to all distance contracts and orders concluded between the entrepreneur and the consumer. Prior to the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer. If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the contract and these general terms and conditions shall nevertheless remain in force and the provision in question shall be replaced by mutual agreement with a provision that comes as close as possible to the purpose of the original.
Article 4 - The Offer
If an offer has a limited period of validity or is subject to conditions, this shall be explicitly stated in the offer. The offer is without obligation. The entrepreneur shall have the right to amend and adapt the offer. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these truthfully represent the products offered. Obvious errors in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and may not be grounds for compensation or cancellation of the contract. Product images are a faithful representation of the products offered. The entrepreneur cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
Article 5 - The Contract
The contract enters into force when the consumer accepts the offer and fulfils the conditions set out therein. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. The entrepreneur shall take appropriate technical and organisational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures. Any agreement is concluded subject to sufficient availability of the products in question.
Article 6 - Cancellation Policy
Customers have the right to cancel their order within 5 minutes of placing it. Due to the automated nature of the order processing system, orders cannot be cancelled beyond this time frame as they are immediately prepared for fulfilment. All cancellation requests must be submitted via email to support@cooper-london.com. If a cancellation request is received after the 5-minute window, the order will proceed through the fulfilment process and cannot be altered. By placing an order, the customer acknowledges and agrees to this cancellation policy.
Article 7 - Right of Withdrawal
When purchasing products, the consumer has the opportunity to dissolve the contract without giving reasons for a period of 14 days. This cooling-off period begins on the day following receipt of the product by the consumer. During the cooling-off period, the consumer shall treat the product and its packaging with care. He shall unpack or use the product only to the extent necessary to assess whether he wishes to keep it. If the consumer wishes to exercise the right of withdrawal, he shall notify the entrepreneur of this within 14 days of receiving the product by written message or email to support@cooper-london.com. After declaring the wish to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of posting.
Article 8 - Costs in Case of Withdrawal
If the consumer makes use of the right of withdrawal, the costs of returning the products shall be borne by the consumer. If the consumer has paid an amount, the entrepreneur shall refund it as soon as possible, but at the latest within 14 days after withdrawal, subject to the condition that the product has already been received by the entrepreneur or that conclusive proof of full return can be presented.
Article 9 - Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to products that have been created according to the consumer's specifications, that are clearly of a personal nature, that cannot be returned due to their nature, that deteriorate or age rapidly, or for hygiene products whose seal has been broken by the consumer.
Article 10 - The Price
During the period of validity indicated in the offer, the prices of the products offered will not increase, with the exception of price changes due to changes in VAT rates. All prices are displayed in British Pounds (GBP). All prices are subject to printing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product based on the incorrect price.
Article 11 - Conformity and Guarantee
The entrepreneur guarantees that the products comply with the contract, with the specifications stated in the offer, and with the statutory provisions in force on the date of conclusion of the contract. Defective or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery via support@cooper-london.com. Products must be returned in the original packaging and in new condition. The guarantee does not apply if the consumer has personally repaired or modified the delivered products, if the delivered products have been exposed to abnormal conditions or handled negligently, or if the defect is the result of external causes beyond normal use.
Article 12 - Delivery and Implementation
The entrepreneur undertakes to take the utmost care when receiving and executing orders. The place of delivery is the address that the consumer has made known to the entrepreneur. Accepted orders will be executed within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be executed, the consumer shall be informed no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the contract without charge. In the event of dissolution, the entrepreneur shall refund the amount paid by the consumer within 14 days. The risk of damage and/or loss of the products is borne by the entrepreneur until delivery to the consumer.
Article 13 - Payment
Unless otherwise agreed, amounts owed by the consumer must be paid at the time of placing the order. The consumer has a duty to immediately notify the entrepreneur of inaccuracies in the payment data provided. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are secured with SSL encryption. Your card details are never stored on our servers.
Article 14 - Complaint Procedure
Complaints regarding the implementation of the contract must be submitted to the entrepreneur within 7 days in a complete and clearly described manner after the consumer has discovered the defects. Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response. If the complaint is deemed valid by the entrepreneur, the latter will, at its discretion, replace or repair the delivered products free of charge.
Article 15 - Disputes and Governing Law
English law applies exclusively to contracts between the entrepreneur and the consumer to which these general conditions apply, even if the consumer resides abroad. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Article 16 - Contact
For any questions regarding these Terms of Service, please contact us at:
Cooper London — STRIVE ECOM LTD 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom Company number: 16392059 Email: support@cooper-london.com Customer service: Monday to Friday, 09:00 – 18:00 (GMT)